Terms and Conditions
of Sale
Last updated: April 2026
1. Purpose and scope
These Terms and Conditions of Sale (T&Cs) govern all services offered by The Citadel — ÉPOPÉE Group (hereinafter "the Service Provider") to its professional clients (hereinafter "the Client"). They apply exclusively to business-to-business (B2B) relationships. Any order entails full acceptance of these T&Cs, which prevail over any other Client document.
2. Service Provider identification
The Citadel — ÉPOPÉE Group, simplified joint-stock company (SAS), registered with the Versailles Trade and Companies Register under SIREN number 999 058 829, with registered office at 66 Rue du Lieutenant Ricard, 78400 Chatou, France. Contact: contact@citadel-epopee.com.
3. Services offered
The Service Provider offers: software publishing, digital transformation, website and business platform creation, search engine optimisation (SEO), strategic marketing including design and deployment of email campaigns. The exact scope of each mission is defined in a specific quote.
4. Ordering process and contract formation
Each service is preceded by a consultation allowing the Service Provider to scope the Client's needs. A detailed quote is then submitted to the Client. The order is formed by payment of the flat deposit of €500 (incl. VAT) via the website payment platform. This payment constitutes full acceptance of the quote and these T&Cs. Work begins upon effective receipt of the deposit.
5. Prices and payment terms
Prices are expressed in euros, inclusive of VAT. A flat deposit of €500 (incl. VAT) is required to initiate any service. This deposit is deductible from the final invoice according to the terms of the quote. The deposit is paid online by credit card via the secure Stripe platform. The balance of the service is invoiced according to the terms agreed in the quote, with a 30-day payment period from the invoice issue date, unless otherwise stipulated.
6. Deposit — Withdrawal and refund conditions
As the Client is a professional, the right of withdrawal provided by consumer law does not apply. However, the Service Provider accepts the following conditions: (a) In the event of Client withdrawal within 48 hours following deposit collection, a flat amount of €250 (incl. VAT) is retained by the Service Provider for unrecoverable costs incurred (scoping, preparation, resource reservation). The balance of €250 is refunded to the Client within 14 days. (b) Beyond the 48-hour period following deposit collection, the €500 (incl. VAT) deposit is definitively acquired by the Service Provider and non-refundable, as work is considered to be underway.
7. Execution timeframes
Execution timeframes are indicated for information purposes in the quote and may vary depending on the nature and complexity of the service. The Service Provider undertakes to use all reasonable efforts to meet the announced deadlines. Any delay attributable to the Client may extend the final deadline without engaging the Service Provider's liability.
8. Client obligations
The Client undertakes to provide the Service Provider with all information, access, content and validations necessary for the proper execution of the service, within the agreed timeframes. The Client warrants holding the necessary rights on all elements transmitted (texts, images, trademarks, etc.) and releases the Service Provider from any liability in this regard.
9. Intellectual property
The transfer of intellectual property on deliverables is governed by the specific terms of the accepted quote for each service. Failing any contrary stipulation, the Service Provider retains ownership of its internal tools, methodologies, proprietary libraries and reusable components. No transfer of rights occurs before full payment of the service.
10. Confidentiality
Each party undertakes to preserve the confidentiality of information exchanged within the framework of the service. The Service Provider's methodologies, internal processes and know-how are protected and cannot be disclosed or reproduced without prior written authorisation.
11. Liability
The Service Provider is bound by a best-efforts obligation. Its liability cannot be engaged for indirect damages, loss of data, loss of turnover or operation. In any event, the Service Provider's liability, all causes combined, is capped at the total amount of the service concerned.
12. Personal data
The processing of personal data is governed by the Privacy Policy accessible on the Service Provider's website, in accordance with the General Data Protection Regulation (GDPR).
13. Force majeure
Neither party shall be held liable for any breach of its obligations resulting from a case of force majeure within the meaning of article 1218 of the French Civil Code.
14. Dispute resolution — Applicable law
These T&Cs are governed by French law. In the event of a dispute, the parties shall endeavour to resolve their disagreement amicably. Failing an amicable agreement, any dispute relating to the interpretation, execution or termination of these T&Cs shall be submitted to the exclusive jurisdiction of the Versailles Commercial Court.
15. T&Cs modifications
The Service Provider reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in force at the date of the order.